At THE KOTA DORIA WEAVES, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit, browse, or make a purchase through our website [Website URL].

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, contact us, or otherwise interact with our services, we may collect certain information, including:

Personal Information

• Full name
• Mobile or telephone number
• Email address
• Billing and shipping address
• Order and purchase details
• Information provided when contacting customer support
• Account or login information, where applicable

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Website usage and interaction information

2. Payment Information

Our website uses Razorpay as a third-party payment service provider to facilitate online payments.

Depending on the payment options available at checkout, customers may be able to make payments using UPI, Net Banking, bank-based payment methods, or other payment options supported by Razorpay from time to time.

For payment processing and verification, Razorpay may process information such as:

• Customer name
• Email address
• Mobile number
• Billing information
• Transaction amount
• Transaction reference or payment status
• Other information necessary to complete and verify the transaction

UPI IDs or other transaction-related information may be received or retained where reasonably necessary for payment verification, order processing, transaction records, customer support, fraud prevention, accounting, or legal requirements.

Payment authentication and sensitive payment credentials are handled through the applicable payment service provider's payment infrastructure.

Razorpay may process personal and transaction-related information in accordance with its own privacy policy, security practices, and applicable laws and regulations.

3. How We Use Your Information

We may use the information collected from you to:

• Process and fulfill your orders
• Confirm payments and transactions
• Arrange delivery of products
• Provide customer support
• Communicate with you regarding your orders
• Send order confirmations and shipping updates
• Manage your account, where applicable
• Improve our website, products, and services
• Understand website usage and customer preferences
• Detect and prevent fraudulent or unauthorized activities
• Maintain website security
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted by applicable law

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand website traffic and usage
• Improve website functionality
• Measure the effectiveness of marketing campaigns

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information that is reasonably necessary to operate our business with trusted service providers, including:

• Razorpay and other payment service providers, where applicable
• Shipping and delivery partners
• Website hosting and technology providers
• Analytics and website-performance service providers
• Customer-support service providers
• Marketing or advertising service providers, where applicable
• Government authorities or law-enforcement agencies when legally required

Information will be shared only to the extent reasonably necessary for the relevant purpose or as required or permitted by applicable law.

6. Order and Shipping Information

To process and deliver your order, we may provide relevant information such as your name, mobile number, and delivery address to our shipping and logistics partners.

This information may be used for:

• Order processing
• Product delivery
• Shipment tracking
• Delivery communication
• Customer support related to your order

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business, operational, legal, accounting, tax, security, and regulatory purposes.

Information may be retained to:

• Complete transactions
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud or misuse
• Comply with applicable legal and regulatory obligations

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, social-media platforms, or other services.

Third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

10. Marketing Communications

Where permitted by applicable law, we may use your contact information to provide information about our products, new collections, offers, discounts, or other promotional communications.

You may request to stop receiving promotional communications by using an available unsubscribe option or by contacting us directly.

Even after opting out of promotional communications, you may continue to receive essential transactional or service-related communications, such as order confirmations, payment notifications, shipping updates, or other information necessary to provide our services.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to certain personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of information where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information about how your personal information is processed
• Raising a privacy-related concern or complaint

To exercise an applicable privacy right, you may contact us using the contact details provided below.

We may need to verify your identity or request before taking action to protect your information and prevent unauthorized access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.

15. Consent

By using our website and voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

If you do not agree with this Privacy Policy, please discontinue use of the website and do not provide personal information unless necessary for a service you have requested.